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Woodworks Store Ordering Policies
~ Terms and Conditions ~

Evenfall Studios - Tooling, Fixtures and Jigs for Hand and Power Tool Woodworking

~ Artisan Made Tooling, Fixtures and Jigs
for Hand and Power Tool Woodworking ~

Handcrafted in Northern California USA • We Ship Internationally

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Thank you for taking a moment to familiarize yourself with our Ordering FAQ's, Terms and Conditions. We want our clients and potential clients to be informed and understand how we do business.

Purchasing tooling from an artisan custom maker is different than what is customary from a typical retailer.

We feel this is important information for our customers, and we assume they understand this information before placing orders with us.

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Purchasing from Evenfall Studios

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We offer a number of easy ways to pay for your purchases. We offer discounted pricing for using Paper Transactions.

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Online Shopping Cart Transactions From Our Online Store:

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Purchasing online from us is quick, safe and super easy.

We are a PayPal verified merchant, and our webstore processing is safe and secure. (Secure Socket Layer 3.0 (SSL) 128 Bit https protection.) Online orders for our products are placed via the Secure Shopping Cart system in our Online Store.

We accept PayPal, Mastercard, Visa, American Express, Discover and Bank Debit Cards. All purchases are securely processed online (Secure Socket Layer 3.0 (SSL)128 bit https protection) through the PayPal system.

A PayPal account is not required to purchase online from us.

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Online Ordering by PayPal Invoice via Email:

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We can also customize orders via email, using a PayPal invoice we send to you.

These are processed securely by PayPal through your web browser. This method also offers Secure Socket Layer 3.0 (SSL) 128 Bit https protection.

We are not able to process any electronic financial transactions in house at this time, and cannot process credit and debit card orders over the phone.

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Paper Transactions:

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Would you prefer a Paper Transaction? We offer 5% off on purchases paid with Paper Transactions.

If you are interested in how you can save 5% off your purchases, Click Here!

Full details about how this works are at the above link.

We happily accept Personal Checks, Online Banking / Bill Pay Checks, and Cashier's Checks that are drawn on US based financial institutions, and United States Postal Service Money Orders, denominated in US Funds.

Paper Transactions are available for US based clients only and cannot be combined with any other offer.

All Paper Transactions require an invoice from Evenfall Studios. Our paid invoice, becomes your purchase order with us.

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Current Pricing

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Current Pricing is as shown on our website and honored though our shopping cart system. Ultimately the price charged by our shopping cart system is the final price at the time of purchase.

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Discounted Pricing for Veterans

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We are US Veteran Owned. We honor the service of all US Veterans and Members of Active Duty US Military with a 10% discount off our current pricing, 24/7/365.

Please follow the appropriate link above for details, prior to purchase.

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Discounted Pricing for Qualifying Students:

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We honor students who are currently enrolled and actively engaged in woodworking education. 10% discounts off current pricing are available in exchange with proof of current enrollment.

Please follow the appropriate link above for details, prior to purchase.

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International Clients:

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We love our International Clients!

To Qualify for International Shipping, Your order must total $50.00 USD in Merchandise Value, Minimum.

PayPal and PayPal Bank Card processing is available for our international customers. Unfortunately we cannot accept checks or other forms of paper transactions from our international clients at this time.

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Accepted Currencies:

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All prices are denominated in US Dollars. We only accept payment in US Dollars.
Currency exchange rates, if applicable, are calculated by our
payment processor for online purchases.

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Purchasing Policies:

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Each purchase transaction from Evenfall Studios requires full payment in advance.

Prices are in US Dollars, and do not include shipping and handling.

Customarily, contractors and artisans will often require at least 50% or more as down payment for materials and services to begin work for a client. We are not building or remodeling homes, nor building multiple thousand dollar pieces of bespoke furniture. We are not a manufacturer of retail merchandise. We are not a retailer, and we don't bid or work on spec. Due to the affordable nature of our product line, we require full, 100% payment in advance to fund your order, which helps keep us efficient, productive and our prices affordable.

Orders are reviewed prior to final acceptance and shipment.
Evenfall Studios reserves the right to refuse any order.

We stand behind our products, and quality assure each tool (again) before it leaves our shop, assuring you a trouble free tool when it gets to you.

Because of the custom made nature of our tooling, once we ship your order it becomes 100% non refundable, non returnable.

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Purchasing Policies For Shop Vacuum Accessories:

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Each purchase transaction from Evenfall Studios requires full payment in advance.

Prices are in US Dollars, and do not include shipping and handling.

Our 5% off, Paper Transaction discount program is unavailable for vacuum accessory purchases.

We have personally tested each of our Shop Vacuum Accessories in our shop for it's capability in a shop environment. The fact that it passed our testing is why we now offer it as a tool worthy of shop use for you. We do not make these tools and accessories in house. There is a 2 year warranty covering manufacturer defects.

Shop Vacuum Accessories are drop shipped to you via our supplier

Shipping and handling fees are as determined by our supplier.

A $5.00 Handling Fee is charged for all Vacuum Accessory Orders under $50.00.

Shipping for Shop Vacuum Accessories is available to U.S. Addresses only, No International Addresses,
and will be billed prior to shipment, for accuracy.

We are unable to offer international shipping on these items at this time.

A 30% Restocking Fee For Shop Vacuum Accessory Returns Will Apply. Please contact us prior to any return, for any reason, for an Return Merchandise Authorization Number (RMA#).

Orders are reviewed prior to final acceptance and shipment.
Evenfall Studios reserves the right to refuse any order.

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Acknowledgement of Transactions:

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Communication with our clients is important to us! You will receive an acknowledgment from us confirming your order. We will also inform you of our approximate lead time in this notification.

It is your responsibility to add our email address as well as PayPal's email address to your email client if this is what your service requires. We will not request to be added to your address book. If your client will not deliver email we send to you, that is not our issue. If our correspondence to you returns undelivered, we will not continue fulfilling your order until you have corrected this issue. You will receive email from us if you add our address to your address book. If you have not heard from us, this is likely why, and once you have corrected this issue, our correspondence should work normally and our fulfillment of your order will continue.

Please remember we are a busy one man shop, building custom tooling to very meticulous standards, and that there will be lead time required to build your order. We have an online store open 24/7-365 and have many clients world wide.

We appreciate every client and their order with us!

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Custom Made to Order:

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Every item is artisan made and custom handcrafted to order. It is bespoke work, meticulously made with human hands, in Northern California USA. Nothing we make is in stock, we custom make each tool specifically for the client who orders it.

We offer over 50 tools and parts for those tools. Most of our items require lead times to supply.

Many orders placed with us are custom made commissioned work. While we try to be efficient, and work as productively as possible, we are a small, basically one-man shop doing very meticulous work with raw materials, and building high quality, high-accuracy tooling takes time. We do not offer second quality tooling. Everything is a first quality tool or jig.

We are not a a corporation, nor a retailer of tooling, jigs and fixtures, but rather a Family Business, designer and custom maker of tooling for woodworking craftsmanship, where our products are made in a one man shop.

This isn't like a common retail purchase experience. Most of our offerings are our own designs, and we offer many items you won't find anyplace else.

We are not offering tools we have made up in advance. Nothing is a stocked item, There isn't any way for us to know what each of our clients will want in advance and we offer many customized options on our product lines.

In Summary, Your orders are our priority. We are people. We strive for the same work life balance most people do. We are a family. We are subject to the same human frailties that all people are. We suffer illness, have chores to do, and life offers us the same gambit of unexpected surprises that all people face from time to time. In other words, We live for a living. We require the same mercy that all people do. Please know we are working to keep our timelines with your order in mind as we work to fulfill orders for all our clients, and we have many happy clients. Please remember to consider lead time into your order with us.

We build orders, your purchases, on a first come, first served basis in the order they are received.

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Custom Work:

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In addition to our product line, we welcome some custom work if it is fitting to our production schedule.

We are open to discussing modifications to both your and our designs to help you work with the tool we make for your shop. We are happy to collaborate with you on ideas.

Work is accepted on a time plus materials basis. While we can estimate pricing, we don't provide firm bids or work on spec. Our Base Shop Hourly Rate is available upon request. We have a $60.00 minimum shop charge. It is best if you can supply us with detailed CAD or Sketchup drawings, saved as PDF, or well done hand drafts with dimensions. We are not a design shop, first and foremost. Design fees are 100% non-refundable, whether we build your item or not. Please contact us should you have questions or would like to discuss having us build something for you.

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Materials and Accuracy:

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Most of our precision tools are made from Baltic Birch Plywood or Aluminum, both are very stable, durable products. We also utilize Hardwoods, Steels, Leathers, Glass and Plastics in our products. We are very particular about the materials we select for our tools.

Wood Movement in Baltic Birch Plywood is very, very slight. Our observations have shown that it is a very stable wood material that holds accuracy very well when considered seasonally. Many of our tools are built to very high standards of accuracy, often working to within 0.001-2 inch tolerances. It is exacting, meticulous work. We design and build in the capability for our tools to be quickly calibrated for working accuracy before beginning work. We strive to insure the photos and descriptions of our tooling are well documented on our website.

While it takes attention to detail to make high accuracy tooling, We look for every efficiency and work as quickly as we can.

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Our Approach to Top Quality:

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Quality Assurance is our number one priority. Our tools are meticulously made by hand, using a combination of hand and power tools, in a one-man shop.

We don't utilize CNC processes in the manufacture of our tools, and nothing is farmed out to other shops as piece work.

Due to the hands-on nature of our personal building process, the quality of our finished products comes straight from our hands and eyes. We assure both our material and our product quality with precision metrology equipment and we could not ship our product if it wasn't up to our standards.

We unfortunately cannot control what happens beyond our doors. Wood can swell, shrink, crack, twist, and warp with hot and cold weather and humidity. Other materials we use to make our products can become broken torn, cut, or dented in the couse of common use.

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Our Commitment to you:

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We offer no warranty or guarantee on any of the items we sell. They are offered "as is". We are committed to providing our clients the best precision tooling possible with the hope it will receive proper care going forward. Please know we care about your purchase and business with us!

Providing great customer service is important to us. We are a small business. People with lives much like your own. We know we are only as good as we strive to be.

We put our name on our products. We believe our tooling will last for years with proper care. It is precision tooling, so please do take every precaution to protect it! We understand that wear and tear on tooling is a fact of life. We have to replace the tools we wear out or have mishaps with too. We want to help you keep the tools you purchase from us in top condition. We offer many replacement parts and additional upgrade accessories for our tooling that can be purchased in our online store.

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Contacting Us:

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Please add our email address as shown on the Contact page to your email address book
to assure we can contact you.

Please feel free to contact us. anytime.If you have a standing order with us, please include the email address used to place your order in your correspondence. It is associated to your order, and is the primary email address through which we will contact you. This is often the email address associated with a PayPal account, or that was provided to us with the payment at the time of purchase. Please keep an eye on that email account for correspondence from us.

Please reference your full name and the email address used to place your order with us in all correspondence to us.

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Our Order Cancellation Policy:

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Most of our items are custom made to order for each client.

Should you choose to cancel your order with us:

Within 15 days of your purchase we will refund your purchase.

After 15 days, we have commenced processing time and procuring materials for your order. 50% of the purchase price is now non refundable.

We are not a retailer of ready made tools and items. This is a bespoke custom shop. Owing to the Nature of Custom Made Products, the Item/Tool you ordered is being made specifically for you, and shipped to you. Once we have started your order in earnest, we are 100% committed to it becoming specifically made to order for you. We have committed 100% of the time and materials toward your purchase. It is now 100% non-refundable.

Our work is client driven by firm orders. Unfortunately, our time and materials spent on your custom order is 100% non refundable to us. We appreciate your interest in custom made tools and items, Thank you for your understanding, and respecting our policy.

Your item will be completed to specifications prior to shipment. Quality assured or it does not ship. It was custom made to order for the client, It is not returnable.

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Gift purchasing and shipping:

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We are happy to help you if your purchase is to be a gift. We can arrange for drop shipments to third party addresses. Please contact us if you'd like to discuss these options.

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California Proposition 65 Warning:

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Some of these products may contain chemicals or substances known to the State of California to cause cancer and birth defects or other reproductive harm.

Please wash your hands after handling.

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Disclaimer:

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Evenfall Studios assumes our clients have read and understand our policies as provided on our website before placing orders with us.

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We Accept Visa, Mastercard, Amex, Discover and PayPal

Our Shopping Cart Offers Industry Standard
Secure Socket Layer 3.0 (SSL) 128 Bit https Protection.

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Fine Woodworking Tools, Fixtures and Jigs that help make woodworking
Faster, Easier and More Accurate. Please visit our Store
to see our full product line of woodworking and sharpening tools!

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"We enjoy making tools, and work to do our best,
because we want our tools to translate fine craftsmanship
transparently through the artisan, so they can create their best work, their vision."

~ Rob Hanson, Evenfall Studios ~

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Thank You for Shopping with Us!

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Evenfall Studios - Tooling, Fixtures and Jigs for Hand and Power Tool Woodworking

Copyright 1993 - evenfallstudios.com. All Rights Reserved.

We Accept Visa, Mastercard, Amex, Discover and PayPal