Evenfall Studios Woodworks Store

Thank you for taking a moment to familiarize yourself with our Ordering FAQ's. This page was developed from questions our clients have asked of us, and while seemingly rather exhaustive, we hope will answer most questions anyone may have. We want our clients and potential clients to be informed, and understand how we do business. Purchasing tooling from an artisan custom maker is different than what many people are accustomed to from a retailer. We feel this is important information for our customers, and we assume they understand this information before placing orders with us.

~~~~~~~~~~~~

Every item is artisan made and custom handcrafted to order. They are meticulously made with human hands in Northern California USA. Nothing is in stock, we make each tool specifically for the client who orders it.

Your order placed with us is custom made commissioned work. While we try to be efficient, and work as productively as possible, we are a small, basically one-man shop doing very meticulous work with raw materials, and building high quality, high-accuracy tooling takes time.

~~~~~~~~~~~~

Our tools are made by hand, using a combination of hand and power tools, No CNC, and nothing is farmed out to other shops as piece work. We offer over 50 tools and parts for those tools. Most of our items require lead times to supply. Please remember to consider lead time into your order with us.
We build orders, your purchases, in the order they are received.

~~~~~~~~~~~~

We are not a retailer of tooling, jigs and fixtures, but rather a designer and custom maker of tooling and woodworking craftsmanship. This will not be like a common retail purchase experience. Most of our offerings are our own designs, and we offer many items you won't find anyplace else.

We are not offering tools we have made up in advance. There isn't any way for us to know what each of our clients will want in advance and we offer many customized options on our product lines.

Much of our tooling offers very high accuracy, and is made to machine tool standards, in both woods and metals. Many of our tools have interchangable parts, and replacements are available. We are constantly planning, ordering, and custom milling materials for the completion of each of our clients orders. Many of our customers order multiple items. We make the tooling you purchase from us as nice as we can possibly make it, just for you. It takes time, hours actually, to make each item. We look for every efficiency and work as quickly as we can.

While it may seem we are constantly working wood, (and we are) we want you to know a bit more about our woodworking business. In addition to operating our shop, we are constantly maintaining it and the tooling we use, as well as handle the other aspects of business such as research and development, purchasing and procurement, inventory management, shipping, bookkeeping, customer service, correspondence, webmastering, writing and teaching. It's a busy place and lifestyle. We love what we do. We also love spending time with our family, and leading a balanced life.

We have a store on the web that is open 24/7 and work more hours than you might expect, we are generally available for consulting and correspondence on business days, from 8-5 Pacific Time, Monday Through Friday. We will occasionally correspond after hours at our discretion. If you don't hear from us during a weekend or holiday, don't worry, and know we will acknowledge you as soon as possible on the next business day.

Thank you for understanding.

~~~~~~~~~~~~

Each purchase transaction from Evenfall Studios
requires full payment in advance,
and constitutes a 50% non-refundable deposit on every item we make.

Customarily, contractors and artisans will often require at least 50% or more as down payment for materials and services to begin work for a client. We are not building or remodeling homes, nor building multiple thousand dollar pieces of furniture. We are not a retailer, and we don't work on spec. Due to the affordable nature of our product line, we require full, 100% payment in advance to fund your order, and help keep our prices affordable. Your full payment at the time of purchase helps support artisan craftsmanship in the USA, and assures your place in the queue. Thank you for supporting a U.S. Artisan Craftsman.

~~~~~~~~~~~~

Orders for our products are placed via the secure shopping cart system in our webstore. We can also process orders via email, via an invoice we send to you, and is processed securely through your web browser. Both methods offer Secure Socket Layer 3.0 (SSL) 168 Bit https protection. We do not process any electronic financial transactions in house at this time, and in fact, we never see any of your financial information. While we can discuss details about our tools with you prior to your order, we are sorry but we don't accept checks, and cannot process credit and debit card orders over the phone.

~~~~~~~~~~~~

You will receive an acknowledgment from us confirming your order. We will also inform you of our approximate lead time in this notification. Please remember we are a small shop, building custom tooling to very meticulous standards, and that there will be lead time required to build your order. We have a webstore open to woodworkers and have many clients world wide.
We appreciate every order no matter the size!

~~~~~~~~~~~~

Please add our email address as shown on the Contact page to your email address book
to assure we can contact you.

You are welcome to email us using any email address you like, even more than one email account, but please know that the email address used to place your order is associated to your order, and is the primary email address through which we will contact you. This is often the email address associated with a PayPal account, or that was provided to us with the payment at the time of purchase. Please keep an eye on that email account for correspondence from us. Please reference your full name and the email address used to place your order with us in all correspondence to us.

~~~~~~~~~~~~

Are you interested in the Features and Specifications
of our Shooting Boards and Accessories?
You can learn of our meticulous attention to detail by clicking Here.

All our products are made with similarly meticulous attention to detail.

~~~~~~~~~~~~

We will invoice you separately from your purchase for shipping. We do this closer to the time we will ship for several reasons. The weights and sizes of orders often vary, and the freshest shipping rates possible are what works best. For more information about shipping, please see our
Shipping FAQs

~~~~~~~~~~~~

In addition to our product line, we welcome some custom work if it is fitting to our production schedule, and we are open to discussing modifications to both your and our designs to help you work with the tool we make for your shop. We are happy to collaborate with you on ideas. Our Base Shop Hourly Rate is available upon request. We have a $25.00 minimum shop charge. Design fees are 100% non-refundable. We also price work based on the scope of the job. Please Contact Us should you have questions or would like to discuss having us build something for you.

~~~~~~~~~~~~

We are happy to help you if your purchase is to be a gift. We can arrange for gift certificates for most items, and drop shipments to third party addresses. Please feel free to ask if you'd like to discuss these options.

~~~~~~~~~~~~

Purchasing online is super easy. To pay for your purchases, PayPal is gladly accepted and preferred. We are a PayPal verified merchant, and our webstore processing is safe and secure. (Secure Socket Layer 3.0 (SSL) 168 Bit https protection.)

Not a PayPal member? No problem, you don't need to be. We accept Mastercard, Visa, American Express, Discover and Bank Debit Cards. All purchases are securely processed online (Secure Socket Layer 3.0 (SSL)168 bit https protection) through the PayPal system, even if you don't have a PayPal account. It is as easy as any place else you shop online.

Again, we follow up via email to confirm your transaction with us is complete.

If you are curious about how this works, Payment Option Details are Right Here. If you prefer a paper transaction, we happily accept United States Postal Service Money Orders only, for domestic purchases. Again, we are sorry, but we do not accept checks. PayPal and Bank Card processing is available for international purchases.

~~~~~~~~~~~~

All prices are denominated in U.S. Funds.
Currency exchange rates, if applicable, are automatically calculated by our
merchant bank for online purchases.

~~~~~~~~~~~~

California Proposition 65 Warning:

These products may contain chemicals or substances known to the State of California to cause cancer and birth defects or other reproductive harm.

Please wash your hands after handling.

~~~~~~~~~~~~

Please read what our customers say about our tools!

It is our pleasure to have provided tooling for their shops.
We would love to provide tooling for yours!

~~~~~~~~~~~~

Thank you for taking the time to read our Ordering FAQ's, We hope we have answered most of your questions. If you have any questions at all, please Contact Us. We assume our clients understand this information before placing orders with us.

~~~~~~~~~~~~

Thank you for shopping with Evenfall Studios!

1993 - 2012 evenfallstudios.com